At Xfine Solutions, we strive to provide our clients with the best possible services. However, we understand that sometimes changes are needed. Below are the terms and conditions related to cancellations and refunds.
1. Cancellation Policy
Website Development Services:
If you wish to cancel any project before the completion of services, please notify us in writing. Once the project is in progress, a cancellation fee may apply based on the stage of development.
Before the project begins: You may cancel without any charges.
After project initiation: A cancellation fee of [insert percentage] of the agreed contract price will apply.
Post-Completion: Once the project is completed and delivered, cancellations are not accepted.
Digital Marketing Services:
If you wish to cancel ongoing digital marketing services (SEO, content creation, PPC campaigns, etc.), please notify us at least 5 days in advance. If the cancellation is made mid-contract, you will be charged for the services rendered up until the cancellation date.
2. Refund Policy
Website Development Services:
Refunds are generally not provided for completed or partially completed work. However, if you are not satisfied with the services provided, we are happy to discuss your concerns and offer a resolution, which may include revising the work or providing additional services. If we are unable to deliver the work as agreed upon, a partial refund may be considered on a case-by-case basis.
Digital Marketing Services:
Monthly Subscriptions: For monthly services, such as SEO or digital marketing campaigns, no refunds will be given once the service has been rendered for the month. Any payments made for services after cancellation will not be refunded.
Prepaid Packages: For services purchased as a package or in advance, refunds will be considered on a case-by-case basis based on the amount of work completed. You may be entitled to a refund for any unutilized services, minus the cost of services already rendered.
3. How to Request a Cancellation or Refund
If you wish to request a cancellation or refund, please follow these steps:
Contact us: Send an email to info@xfinesolutions.com with your cancellation or refund request.
Provide Details: Include the reason for your cancellation or refund request and any supporting documents (if applicable).
Review: We will review your request and respond within [insert time frame, e.g., 5 business days] to inform you of the outcome.
4. Changes to the Cancellation & Refund Policy
We reserve the right to modify or update this Cancellation & Refund Policy at any time. Any changes will be posted on this page, and the “Last Revised” date will be updated accordingly. Please review this policy regularly to stay informed of any updates.
5. Contact Information
If you have any questions about our Cancellation & Refund Policy, please contact us at:
Xfine Solutions
Email: info@xfinesolutions.com
Phone: 9899248920
Website: www.xfinesolutions.com